Effective Date: January 10, 2024
I want you to be completely satisfied with your purchase. Please read the refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive experience for you.
1. Return/Exchange/Refund Timeline
I offer a transparent and customer-friendly return/exchange/refund timeline. I am a small business and it can take up to 10 business days for an item to ship. Returns or exchanges are accepted within 60 days from the date of purchase. I believe this time frame strikes a fair balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for my business.
2. Acceptable Item Conditions
To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.
3. Refund and Shipping Charges
I understand the importance of transparent and fair refund and shipping charges. This policy aims to be reasonable. I offer free shipping on returns, which means you won’t have to worry about additional shipping costs when returning items. Refunds are not processed until after you have shipped back the item and it has been received.
Money Refund: The cost of the item will be returned to the original payment method used for the purchase.
Full Refund: If you’re not completely satisfied with your purchase, a full refund will be issued.
Partial Refund: In some cases, a partial refund may be provided if only part of the order is returned.
Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific item returned.
4. Items Eligible for Refund/Return/Exchange
While I strive to accommodate such requests, please note that not all items on my website are eligible for exchange, refund, or return.
5. Avoiding Chargebacks
This comprehensive refund and return policy is designed to create a transparent and equitable relationship with my customers. By providing clear guidelines for refunds, I aim to empower you with a clear understanding of your rights. If you have any questions about this refund and return policy, please don’t hesitate to contact me at firstname.lastname@example.org.
Thank you so much!
Colby Studios, LLC